I'm not understanding how people get paid to offer customer service and act as though they are doing you a favor. UHHH, news flash Lasheekala; you are paid to offer a service. We, the customer, no matter how deranged pay your salary. Bottom-Line.
My friends and I spend at least 4-8 hours of EVERY single week trying to fix service errors. If it's not Comcast jacking up the cable bill or promising that tech support which never arrives, it's freakin' Chase (mega-too-rich-to-fail) Bank allowing retarded charges for hundreds of dollars to creep through in effin Royal Oak, Minnesota (where the heck is Royal Oak anyway??) somewhere between 2 and 3 a.m. for crap like underwear online. Oh, and if it's NOT them it's Popeyes for giving you the smallest, fetal sized wing for your 2-piece and hoping you don't notice it until you've driven away. Oh yeah, and lest we forget the great, fast service we get when we call our respective landlords (for us renters). I mean please in the name of all spirits don't be late paying your rent, they will charge you up the wazoo. But, if you need something repaired, they don't come when you want them to and they damn sure don't come on time.
What has happened in the world of customer service? I know that many of us who provide services for a living are under-paid. But, we knew that when we accepted the job. I also know that dealing with a strange array of human can be a daunting and borderline suicidal task on a daily basis. But, it is our job. Do you think I like receiving a resume via fax, email and snail mail all in one day from one under-qualified man named DeQuan (with a "K".)?? No. No I do not fancy it one bit. But it is my job. Ergo, I must provide a service with decency and respect. When we pay for a service, we are owed respect. We are paying your bills. So listen you incompetent, illiterate SOB's; if you are unwilling and unable to provide GOOD customer service and that is what your job description requires, you have two options-
1. Feel free to drop off the face of the earth.---Hey, it's getting crowded here anyway.
2. Find another profession at once.---Perhaps Go-Go Dancing, Animal Transport, Professional Pubic Shaver, etc....
Because at this point, I am 76 seconds from living off the land, going off the grid and keeping my money under my mattress so I don't have to deal with ignorant, sub-par and downright stupid customer service people.
I'm getting off my soap box, I have a few more things to pack. But know this- I am upset with customer service and I hope you all burn in hell (Samuel Jackson voice).
Love Liz,
Love your this post! Customer service seems to be my hot for this season. What happened to having alittle bit of pride in what you do no matter what you are doing?!
ReplyDeleteLove it!!!!!!!!!!!!! #Truth
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